august, 2020

19aug12:00 pm1:00 pmWhat Do Patients Want From Primary Care – Both During and After COVID-19? Event Organized By: Primary Care Collaborative

Event Details

A key part of the Primary Care Collaborative’s (PCC’s) mission is working to make primary care more responsive to patients’ needs and preferences. This webinar will feature two major efforts to systematically gather the perspectives of patients in primary care: Community Catalyst’s November 2019 report, “In Their Words: Consumers’ Vision for a Person-Centered Primary Care System”, based on nine focus groups in four states; and regular surveys of patients and clinicians by the Larry A. Green Center and PCC during the COVID-19 pandemic. The webinar will consider what patients are looking for overall, with a lens on those who are most vulnerable, including patients facing racial and economic disparities. Through brief presentations of the data and a moderated discussion, panelists will consider what primary care is doing well and where practice and policy changes are needed. They will also highlight how the pandemic is shaping interactions between primary care clinicians and patients and what may be on the horizon.

  • Ann Hwang, MD | Director, Center for Consumer Engagement in Health Innovation at Community Catalyst
  • Lynda Flowers, JD, MSN, RN | Senior Policy Advisor, AARP Public Policy Institute
  • Rebecca Etz, PhD | Co-Director, Larry A. Green Center

Moderator: Ann Greiner | President and CEO, Primary Care Collaborative



(Wednesday) 12:00 pm - 1:00 pm




Primary Care CollaborativeFounded in 2006, the Primary Care Collaborative (PCC) is a not-for-profit multi-stakeholder membership organization dedicated to advancing an effective and efficient health system built on a strong foundation of primary care and the patient-centered medical home. Representing a broad group of public and private organizations, the PCC’s mission is to unify and engage diverse stakeholders in promoting policies and sharing best practices that support growth of high-performing primary care and achieve the “Quadruple Aim”: better care, better health, lower costs, and greater joy for clinicians and staff in delivery of care.