What Do Patients Want From Primary Care – Both During and After COVID-19?

A key part of the Primary Care Collaborative’s (PCC’s) mission is working to make primary care more responsive to patients’ needs and preferences. This webinar will feature two major efforts to systematically gather the perspectives of patients in primary care: Community Catalyst’s November 2019 report, “In Their Words: Consumers’ Vision for a Person-Centered Primary Care System”, based on nine focus groups in four states; and regular surveys of patients and clinicians by the Larry A. Green Center and PCC during the COVID-19 pandemic. The webinar will consider what patients are looking for overall, with a lens on those who are most vulnerable, including patients facing racial and economic disparities. Through brief presentations of the data and a moderated discussion, panelists will consider what primary care is doing well and where practice and policy changes are needed. They will also highlight how the pandemic is shaping interactions between primary care clinicians and patients and what may be on the horizon.
Speakers:

• Ann Hwang, MD | Director, Center for Consumer Engagement in Health Innovation at Community Catalyst
• Lynda Flowers, JD, MSN, RN | Senior Policy Advisor, AARP Public Policy Institute
• Rebecca Etz, PhD | Co-Director, Larry A. Green Center

Moderator: Ann Greiner | President and CEO, Primary Care Collaborative